Frequently Asked Questions

Are you a government agency?

No. We are a private concierge service that helps you locate, request, and organize documents from official sources.

Is my information secure?

Yes. We use SSL encryption site-wide and follow strict data‑handling practices. Payment is processed securely via Stripe.

How long does it take to get my documents?

Timing depends on the issuing office. We’ll provide estimates on the order form and send updates by email.

What if I ordered the wrong document?

Contact us immediately at help@seniordocuments.com. If we have not submitted to the issuing authority, we can modify your request.